Van Operations

Customer Focused Perfomance

At Perkins, our entire operation is customer focused. We’ve made significant investments in people, technology and processes to ensure that our customers have the best possible experience each and every time.

Customer relationships:
Perkins culture is based on building relationships with our customers. Listening carefully ensures that our planning includes pick-up and drop-off information, specialized equipment needs, and much more. Building an understanding of our customer’s needs allows us to perform at a higher level.

Technology:
Our systems are real-time, integrated, satellite-based, voice and data communications. Our customers can access our systems by simply entering their order number to track their shipments - including the most recent shipment, its exact position and the expected delivery time.

People:
Both our internal and driver teams recruit the best people possible. We’re here to make our customers happy. It’s that simple. Understanding customer’s needs and performing in a responsive manner is at the core of our approach.